CHRISTMAS ORDER DEADLINES
Would you like your box order to be delivered prior to Christmas?
Please place your order prior to 14:00pm on Tuesday 17th December for expected delivery on Thursday 19th December.
For Scotland, Islands and Ireland
Please place your order prior to 14:00pm on Monday 16th December for expected delivery on Thursday 19th December.
Dog Food Will Be Dispatched Between Christmas & New Year But We Cannot Guarentee It Will Be Delivered Within 48 Hours.
We Are Closed Christmas Day, Boxing Day and New Years Day
ALL OTHER PRODUCTS:
Please Place your order prior to 14:00pm on Monday 16th December.
Normal Service For All Other Product Production & Deliveries Resumes 2nd December
We deliver to Mainland UK & Ireland
WHO & HOW LONG?
All Dog Food, Cat Food, Rabbit Foodis sent via DPD 48 hour delivery. If ordered before 2.30pm it is most likely to arrive next working day but occasionally is within 48 hours. This service is fully tracked and you will receive a 1 hour time slot. Please ensure you correctly enter you mobile telephone number and e-mail address at checkout, these are used to inform you of your delivery details.
If you would like to add, edit or delete delivery preferences for DPD deliveries you can do this via this link
All treats and chews are delivered by My Hermes, please allow 3-5 working days.
Most bedding is sent via DPD but please allow 3-5 working days. We also require you to provide a mobile number and an email address.
All other deliveries are sent via Royal Mail or My Hermes and have a 3-5 day working day estimate (unless it states otherwise), this is only an estimate and products can arrive much quicker. We do ask for a signature upon delivery but if you will not be in, could you please supply us with your ‘safe-place’ during checkout.
Additional delivery Charges
(This a surcharge levied by the couriers and beyond our control)
Zone C: The following areas have a delivery surcharge of £12.99
AB 30 to 38 – Aberdeen/Highlands
AB 44 to 56 – Aberdeen/Highlands
BT – Northern Ireland
FK17 to 21 – Northern Highlands
G83 – Glasgow
GY – Guernsey
Hs – Northern Highlands/Oban
IM – Isle of Man
IV – Northern Highlands
JE – jersey
KA 27 to 28 – Arran/Oban
KW – Highlands/Orkney/Shetlands
PA 20 to 99 – Northern Highlands/Oban
TR21 to 25 – Isles of Scilly
ZE – Orkney/Shetland
Southern Ireland has a delivery surcharge of £12.99